Another top choice is Splashtop, which has the best multi-monitor support on the list. If you need a real powerhouse-perhaps for a multi-user team of agents supporting multiple customers’ machines remotely-we recommend ConnectWise Control. It has a steeper learning curve and a more involved installation process, but it includes integrations with third-party software that can help automate many of your customer service and technical support duties.Īnd if you need a simple, free remote desktop solution, you can always use Microsoft Remote Desktop or TightVNC. Granular privilege control on Enterprise plan only The best remote desktop software you can buy today These are relatively basic tools, lacking good security features, but can do the job in a pinch.
Splashtop Business is an easy-to-use remote desktop tool with support for HD video.
It’s particularly simple to set up yet still has 256-bit encryption and good multi-monitor support, making it a strong choice for small businesses without a dedicated IT team to support their hybrid workforce remotely. Splashtop integrates with many popular customer relationship management (CRM) products including Zendesk and Freshdesk. It’s hosted on Amazon Web Services, which has excellent data encryption and DDoS mitigation. Pricing for individuals and small teams is on an annual basis only, which may put off some users, but a free trial is available.
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Some features, such as group-based access permission and Active Directory support, are reserved for the priciest Enterprise plan, but the $8.25/user/month Pro plan generously includes multimonitor support, chat, session recording, remote wake, and the ability for two users to concurrently remote into the same computer. VNC Connect is a remote access solution that uses VNC as its basis, but it fixes some of VNC’s limitations. Most importantly, it includes 256-bit AES session encryption, multi-factor authentication, and granular access control, making it much more secure out of the box. The software can be used to connect directly to remote computers or indirectly through cloud connectivity. It’s flexible enough to be used for attended or unattended access and can work as a pre-installed tool or connect-on-demand for customer support duties. VNC Connect’s pricing is on a per-device basis, so for $3.39/device/month, an unlimited number of users can concurrently connect to a single device. This makes the pricing very appealing if you have a large team that only needs to access a few devices.
An alternative pricing model for helpdesk teams starts at $16.99/technician/month. VNC Connect loses marks for sometimes having graphical or audio issues when connecting to a remote computer.
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How to choose the best remote desktop software for you Setting up VNC Connect can also be challenging if you don’t have physical access to the remote machine.
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